Support - English
Signing in & user accounts
- When signing in with Facebook the app tells me that I have to provide my e-mail address
- I've created an account in the app using Facebook/ Google, but I no longer use that service
- How can I delete my app user account?
- The activation e-mail doesn't arrive
- I've forgotten my password
- Why do I have to sign in?
- Nothing happens when I press the "Activate now" button
- I've paid for my Premium renewal, but the app says I don't have Premium
- My purchase is already linked to another account?
- How can I turn off auto-renewal for my subscription?
- What exactly will I get when I unlock all features?
- Android: I keep seeing an "Authentication is Required" error message when trying to purchase
Children name pronunciations
- How will I know when my recorded name is ready?
- The name I requested is pronounced wrong!
- Santa only recorded the first name, even though I entered a last name (family name)
- Why has my recording request been denied?
- Can I request multiple names in one recording?
- I've requested a recording, how long do I have to wait?
Scheduling a call
"Visit the North Pole" video
- I already paid for a Premium account, why do I have to pay for this video?
- I don't like my video or it has a mistake
- When is my video ready?
- What exactly can be personalized?
- How long can I keep my video?
- What is the runtime of this video?
- The app doesn't work as it should
- The app is showing an inappropriate advertisement
- I want to use an ad blocker like AdGuard, is that possible?
- How can I create a video for someone else?
- I've forgotten my passcode for the app settings
- How do I send a text message after I type it?