If you're using "e-mail and password" to sign in in the app, and you've lost your password, you should request a link to reset it.
You can reset your password by following these steps:
- open the app, tap on the My Account button
- tap "Sign in using e-mail and password"
- enter your e-mail address
- tap the "I've forgotten my password" button in the bottom of the screen
- you will now receive an e-mail with a link to reset your password. Open the link within 24 hours of receiving the e-mail.
- you can now set a new password for your account